Unified Communications Solutions

Calling, texting, faxing, meetings, team messaging, analytics, security, and integrations in one system.

Replace your outdated phone service with a Unified Communications Message-Video-Phone System

A modern business phone system is no longer just a desk phone on the corner of the office. UCaaS, which stands for Unified Communications as a Service, brings your main business number, VoIP calling, text messaging, internal team communication, and video meetings into one cloud-based platform. Instead of paying for one service for phones, another for video calls, and another for team messaging, a UCaaS system can pull those functions together into one business system that your staff can use from desk phones, laptops, and mobile devices.

RingCentral’s Canadian site positions RingEX around calls, messages, meetings, AI receptionist tools, analytics, security, and app integrations, while Ooma Canada positions Ooma Office as an enterprise-grade small business phone system with calling, texting, conferencing, mobile access, and administrative features.

For many businesses, that means one cloud service can do the work that used to require a traditional phone company, a separate video platform such as Zoom, and a separate messaging platform such as Slack. It also means the system is built for business use rather than casual consumer use. These platforms add features like auto-attendants, call routing, analytics, recordings, administration controls, voicemail security, mobile device management, and other audit and oversight features that are generally not part of consumer-grade communication tools.

RingCentral RingEX

RingCentral RingEX is the primary UCaaS platform I provide.

It is designed as a full business communications platform that brings together calling, texting, faxing, meetings, team messaging, analytics, security, and integrations in one system. RingCentral ia a platform for calls, messages, meetings, AI receptionist functions, business texting, analytics, security, and integrations across desktop, mobile, and desk phone environments. Starts at $30/user/month. Book a consultation to explore your options.

Primary RingCentral RingEX features include:

  • Business phone service with cloud calling for users and teams.

  • Business SMS and MMS messaging from desktop and mobile, with the ability to continue conversations across devices.

  • Team chat and messaging channels for internal collaboration.

  • Video meetings built into the platform.

  • Internet fax features including email-to-fax, print-to-fax, scan-to-fax, fax scheduling, alerts, and group faxing.

  • AI-powered tools such as AI Receptionist, call transcription, and AI-generated call recaps with updates, decisions, and action items.

  • Multi-level IVR and auto-attendant features for routing callers to the right person or department.

  • Automatic call recording.

  • Voicemail-to-email, visual voicemail, and voicemail notifications.

  • Call flip, softphone calling from a computer, paging, and hot desking for flexible work environments.

  • Free number porting, plus support for local, toll-free, and vanity business numbers.

  • Support for desktop phones, laptops, and mobile devices through one synced app experience.

  • Business analytics, adoption analytics, live call queue monitoring, and quality-of-service analytics for IT and management visibility.

  • Security and administration features including Single Sign-On, mobile application management for BYOD, and number masking for privacy.

  • Hundreds of pre-built integrations with other business applications, including Microsoft Teams and Google Workspace connections.

Ooma Business Phone Service

Ooma Business Phone service is the secondary system I offer.

In Canada, Ooma positions Ooma Office as an enterprise-grade phone system for small business, with flexible setup, mobile access, conferencing, texting, voicemail, virtual receptionist features, and a range of call handling tools. It is a strong fit for businesses that want a more straightforward cloud phone system with practical business features and a simpler setup path. Price starts at $24.95/user/month.

Book a consultation to explore your options.

Primary Ooma Business Phone features include:

  • Unlimited calling in the U.S. and Canada.

  • Unlimited lines and users with private voicemail.

  • Virtual receptionist to greet callers and route them to the right employee or department.

  • Music on hold.

  • Ring groups for departments or teams, with simultaneous or sequential ringing options.

  • Three-way conference calling and audio conference bridge capability.

  • Call waiting, call hold, and call forwarding.

  • Mobile app support for iPhone and Android so users can make and receive business calls on the go, transfer calls, listen to voicemail, and manage preferences.

  • Business texting through the Ooma mobile app, including SMS, photos, PDFs, shared inboxes, message groups, and templates on supported plans.

  • Video conferencing through Ooma Meetings on Ooma Office Pro.

  • Separate virtual fax number, virtual fax features, and analog fax machine support.

  • Call park and desktop app call park retrieval.

  • Intercom calling between extensions.

  • Call recording and voicemail transcription on supported plans.

  • Caller Info Match for enriched caller identification from CRM and other sources on supported plans.

  • AI call transcription and summaries.

  • Easy DIY setup and flexible deployment options for different business sizes and office layouts.